Ask UsCalendar Catalog

Library Card FAQ

General

What if I forget my card?

You can borrow materials with a photo ID.

I’ve lost my card. How can I get a replacement?

You can get one free replacement per year with a photo ID, additional replacements are $1. Also, let us know if your card is stolen because then we can put a note in your account so no one can use it.

Renewing

How can I renew my library books, movies, etc?

Login to your account or call the library to renew your items. Also, please verify that the due date has changed for all items you attempted to renew.

Why can’t I renew this item?

Possible reasons for not being able to renew items include:

  • The item is overdue
  • Someone else has reserved the item
  • Your card has expired
  • Your account has fines over $10
  • Your account has been blocked

Requesting/Placing Holds

How many items can I request?

10 items, though additional items may be requested by a staff member at the Help Desk for 50¢ each.

How will I be notified when my requested item is available?

We can send notification by email, phone, or postal mail. If you’re having problems getting our notification emails, add libraryaccountnotice@icpl.org to your address book.

Why can’t I request this item?

Express items are not able to be requested, however, you can still stop by the Library to pick them up.

What if I don’t need a requested book right away?

You can suspend your request on an item by logging into your account and freezing it. This prevents you from losing the item if, for example, you’re on vacation and can’t get to the library to pick it up.

Why can’t I freeze this book?

Items that are currently available, have a Ready status, or were requested more than 8.5 months ago can’t be frozen.

Password

I’ve never had a password. How do I set my password?

Use the account login page, type your card number and leaving the password field blank, hit login. You’ll then be prompted to create a password.

What if I forgot my password?

You can reset your password using the password reset page.

Expiration

What is my expiration date?

Login to your account or call the library for your expiration date.

How do I renew my library card?

Call the library or stop by the Help Desk. We’ll verify your contact information and then renew your card.